System improvements are only a few days away!
In preparation, we are asking CommunityWEB users to log into their accounts PRIOR TO 12:00PM on Friday, July 30th and make the following preparations:
Download and print or save your recent statements (these statements will not be available for download after CommunityWEB is taken offline).
Verify that you have a valid email address connected to your account (navigate to Self Service -> User Information to view/edit this information).
Take note of any recurring transfers that you have created - you will need to recreate any recurring transfers in the new home banking system (navigate to Transfer -> Activity to view this information).
EXISTING ONLINE ACCESS WILL BE TAKEN OFFLINE AT 12:00PM, JULY 30TH AND USERS WILL BEGIN ENROLLMENT IN THE NEW HOME BANKING ON AUGUST 2ND.
CHANGES INCOMING! We're making momentus changes to our internal systems to provide you with greater service and more accessibility to your accounts! In preparation for these new features, the credit union will have SPECIAL HOURS as we transition our systems to the new platform. Please note the our ONLINE BANKING system will also be offline during this transitionary period.
Friday, July 30th - CLOSING AT 12:00PM
Saturday, July 31st - CLOSED
WHAT IS CHANGING? We are bringing a whole new data system online that builds a higher level of integration in the various systems we presently utilize to manage your relationship with us. What does this mean for you, exactly? To start, it means a whole new home banking experience. In addition to a home banking interface that is designed to provide you with greater functionality, we will also be rolling out a MOBILE APP for Android and iPhone that includes the ability to deposit your checks electronically!
As we move forward, we will be working to roll out additional upgrades that will improve the timing of electronic transactions, incorporate our free bill pay service into home banking (no more separate logins), and increase lending opportunities to better reflect the needs of our members.
We will have more information in the coming weeks as we work to roll this sytem out. Please keep an eye on this section of our website for the latest information regarding these exciting new changes!
SCAM ALERTThe Credit Union WILL NEVER contact you via phone or text to verify information such as your account number, debit card number, password or PIN. If you receive a call or text from someone claiming to be the Credit Union and requesting this information, DO NOT RESPOND.
Please note: we do employ an automated fraud notification service that may contact you via phone to verify transactional activity onlyon your debit card. This service WILL NOT ask you to verify your card or PIN. If you do not feel comfortable verifying activity with this service, please feel free to contact the Credit Union directly, and we will be happy to assist you.
If you think that you may have given your personal or account information to a scammer, please contact us immediately so that we may work with you to mitigate your exposure to loss.
New rates and fees in effect for April, 2021. For more information on rates, please click here. To see our updated fee schedule, please click here.
Introducing our new mobile app for debit cardholders - CardValet® Available for download in the Google Play Store and the App Store
CardValet® gives you unprecedented control over your debit card:
* Set card controls to restrict card usage based on location
* Turn your card off to prevent unauthorized usage
* Set spending limits to help you stay on budget
* Configure transaction alerts to notify you of recent activity
* View recent transaction history, including pending transactions
* View real-time available balance information
An important update to our members concerning COVID-19 As part of our effort to help control the spread of COVID-19, and maintain the health and safety of our members and employees, we are modifying access to our main office. Effective 3/19/20, our lobby will be closed to members and the general public, however we will continue to conduct in-person transactions through our drive-up window.
The credit union will maintain its normal hours of operation: Monday - Friday, 8:30am - 5:00pm, and Saturday, 9:00am - 12:00pm. Telephone service will also be available during these hours.
E-banking services (CommunityWEB, BillPayer and My Mobily Money) will continue to be available 24/7, and members with a Community CU of New Milford debit card can continue utilize those for purchases and at ATMs. Avoid ATM surcharges by visiting a MoneyPass ATM.
Transactions will continue to process through member accounts, including direct deposit of payroll, unemployment compensation and social security benefits.
We also recognize that members may face financial hardships as a result of measures taken to reduce the spread of the virus. We encourage you to contact us at (860)210-0777 if you are facing hardship - we're here to help!
If you or someone you know is in need of public assistance, visit https://www.211ct.org, or dial 2-1-1 on your phone.
Discover the value of your credit union membership
Credit union members enrolled in our FREE* Billpayer service now have the ability to pay bills quickly, securely and hands free with any Alexa-enabled device. Download and enable the iPay QuickPay skill, and you too can pay bills anytime, anywhere with only your voice.
For more information on QuickPay and the credit union's Billpayer service, click here.
*FREE Billpayer service available to qualified members with a credit union checking account. Optional services such as express payments are available at additional cost. To view the terms of service and see a complete list of Billpayer fees, please visit our Billpayer enrollment form here.
Put more money in your pocket by refinancing your recent vehicle purchase with us!
If you recently purchased a new or used vehicle with financing from another lender, now is an excellent opportunity to see if refinancing with us could save you money. Visit our rate page to see how our rates stack up against your current financing, submit an application and we'll handle the rest!
Did you know? Members in good standing with CCUNM checking accounts can enroll in our Billpayer service, and make unlimited payments (including electronic transfers to external bank accounts) free of charge! Want to know more? Follow this link and click the "View Demo" button.
Finding Your Next Car Just Got Easier With Our All New Auto Buying Center
· Free CARFAX Reports
· Search & Price Local Inventory
· Find the Right Car in 3 Steps
· Trade-In Values
· Refinance Your Exisitng Auto Loan
· Multi-Vehicle Comparison Tool
· Save Cars for Future Research
· True Market Value Pricing
Online Loan Application Now Available! It's never been easier to apply for a loan with your credit union. You can now use our secure online application to apply for most financing from home or on the go, 24/7! Completed applications are processed in as little as one business day!
Check out our new Billpayer! We made huge changes to our billpayer system to provide you with a more robust system with the features you've been asking for. Our new system gives you a variety of new options, such as optimization for use on mobile phones, person-to-person electronic payments, eBill integration, as well as providing you with a range of support features such as ability to track, expedite and stop payments, and access to a dedicated call center to assist you with your payment needs.
Not only have we added all these extra features, but we made the service FREE OF CHARGE! No more minimum balance requirements or monthly fees. Check it out today by clicking on the Billpayer link to the left.
Get into a credit union mortgage and save - now with Real Estate Services!
Are you looking to purchase a new home? Refinance an existing loan? First-time homebuyer? We have the tools to find the mortgage you need. Through our partnership with Mortgage Markets CUSO, a credit union owned mortgage lender, we now offer you an extensive array of low rate mortgage options with the convenience of 24/7 access to online approvals and tools.
Was your debit card lost or stolen? Report it 24/7 to (833)337-6075.