CommunityWEB login issues - RESOLVED 6/11/19, 3:36pm If you were previously receiving an Account Disabled notification upon attempting to log into the service, we have resolved the issue. If you are still experiencing issues logging on, please give us a call at 860-210-0777.
CommunityWEB security upgrade released! We recently made changes to the login process for CommunityWEB online portal that enhance the security of the platform and streamline the login process for our members. We replaced the previous security question/answer prompts with a more secure verification process known as "out-of-band authentication." This process will prompt users to enter a one-time security code that is sent to the user via a telephone call or text message.
FREQUENTLY ASKED QUESTIONS ABOUT THIS SECURITY UPDATE:
Why are you making these changes? This new authentication process is designed to provide a heightened level of security for our members and reduce login issues resulting from forgotten or mistyped answers to the security questions.
What if I have multiple CommunityWEB logins? You will need to update your phone contact information for each username that you use to access CommunityWEB.
What if I don't update my phone contact information prior to June 10th? Once we make the switch to the new authentication procedure, you will be unable to log into CommunityWEB if you have not yet updated your phone contact information. You will need to contact us directly to obtain access.
What happens if my phone number changes? You can update your phone contact information within the CommunityWEB portal at any time by navigating to Self Service -> User Information.
Can I use an email address instead? No, you will not be able to use an email address to obtain the authentication code.
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