An important update to our members concerning COVID-19 As part of our effort to help control the spread of COVID-19, and maintain the health and safety of our members and employees, we are modifying access to our main office. Effective 3/19/20, our lobby will be closed to members and the general public, however we will continue to conduct in-person transactions through our drive-up window.
The credit union will maintain its normal hours of operation: Monday - Friday, 8:30am - 5:00pm, and Saturday, 9:00am - 12:00pm. Telephone service will also be available during these hours.
E-banking services (CommunityWEB, BillPayer and My Mobily Money) will continue to be available 24/7, and members with a Community CU of New Milford debit card can continue utilize those for purchases and at ATMs. Avoid ATM surcharges by visiting a MoneyPass ATM.
Transactions will continue to process through member accounts, including direct deposit of payroll, unemployment compensation and social security benefits.
We also recognize that members may face financial hardships as a result of measures taken to reduce the spread of the virus. We encourage you to contact us at (860)210-0777 if you are facing hardship - we're here to help!
If you or someone you know is in need of public assistance, visit https://www.211ct.org, or dial 2-1-1 on your phone.
CommunityWEB login issues on iPhone and iOS - updated with fix
We are receiving reports that users who have recently updated their iPhones to iOS 13.x are experiencing issues logging into CommunityWEB online banking application. Users report that their device will not proceed past the initital login with the application hanging on a "Processing" screen.
UPDATE: The following adjustment to your settings in Safari or Chrome will allow your iPhone to access CommunityWEB online banking:
SAFARI: Open settings >> Open Safari settings >> scroll down to Settings for Websites >> Select and turn on "Request Desktop Website."
CHROME: Open Chrome >> click on 3 dots >> scroll down and select "Request Desktop Website."
Introducing iPay QuickPay - a new way to pay bills with your Alexa-enabled device Credit union members enrolled in our FREE* Billpayer service now have the ability to pay bills quickly, securely and hands free with any Alexa-enabled device. Download and enable the iPay QuickPay skill, and you too can pay bills anytime, anywhere with only your voice.
For more information on QuickPay and the credit union's Billpayer service, click here.
*FREE Billpayer service available to qualified members with a credit union checking account. Optional services such as express payments are available at additional cost. To view the terms of service and see a complete list of Billpayer fees, please visit our Billpayer enrollment form here.
CommunityWEB security upgrade released! We recently made changes to the login process for CommunityWEB online portal that enhance the security of the platform and streamline the login process for our members. We replaced the previous security question/answer prompts with a more secure verification process known as "out-of-band authentication." This process will prompt users to enter a one-time security code that is sent to the user via a telephone call or text message.
FREQUENTLY ASKED QUESTIONS ABOUT THIS SECURITY UPDATE:
Why are you making these changes? This new authentication process is designed to provide a heightened level of security for our members and reduce login issues resulting from forgotten or mistyped answers to the security questions.
What if I have multiple CommunityWEB logins? You will need to update your phone contact information for each username that you use to access CommunityWEB.
What if I don't update my phone contact information prior to June 10th? Once we make the switch to the new authentication procedure, you will be unable to log into CommunityWEB if you have not yet updated your phone contact information. You will need to contact us directly to obtain access.
What happens if my phone number changes? You can update your phone contact information within the CommunityWEB portal at any time by navigating to Self Service -> User Information.
Can I use an email address instead? No, you will not be able to use an email address to obtain the authentication code.
Discover the value of your credit union membership Put more money in your pocket by refinancing your recent vehicle purchase with us!
If you recently purchased a new or used vehicle with financing from another lender, now is an excellent opportunity to see if refinancing with us could save you money. Visit our rate page to see how our rates stack up against your current financing, submit an application and we'll handle the rest!
Did you know? Members in good standing with CCUNM checking accounts can enroll in our Billpayer service, and make unlimited payments (including electronic transfers to external bank accounts) free of charge! Want to know more? Follow this link and click the "View Demo" button.
Finding Your Next Car Just Got Easier With Our All New Auto Buying Center
· Free CARFAX Reports
· Search & Price Local Inventory
· Find the Right Car in 3 Steps
· Trade-In Values
· Refinance Your Exisitng Auto Loan
· Multi-Vehicle Comparison Tool
· Save Cars for Future Research
· True Market Value Pricing
Online Loan Application Now Available! It's never been easier to apply for a loan with your credit union. You can now use our secure online application to apply for most financing from home or on the go, 24/7! Completed applications are processed in as little as one business day!
Check out our new Billpayer! We made huge changes to our billpayer system to provide you with a more robust system with the features you've been asking for. Our new system gives you a variety of new options, such as optimization for use on mobile phones, person-to-person electronic payments, eBill integration, as well as providing you with a range of support features such as ability to track, expedite and stop payments, and access to a dedicated call center to assist you with your payment needs.
Not only have we added all these extra features, but we made the service FREE OF CHARGE! No more minimum balance requirements or monthly fees. Check it out today by clicking on the Billpayer link to the left.
Get into a credit union mortgage and save - now with Real Estate Services!
Are you looking to purchase a new home? Refinance an existing loan? First-time homebuyer? We have the tools to find the mortgage you need. Through our partnership with Mortgage Markets CUSO, a credit union owned mortgage lender, we now offer you an extensive array of low rate mortgage options with the convenience of 24/7 access to online approvals and tools.
Was your debit card lost or stolen? Report it 24/7 to (800) 264-5578.